At the beginning of the invasion, a call centre was set up in Bucha, which saved thousands of lives! The centre’s operators are employees of the Bucha City Council. They worked even when the connection was lost! They collected and delivered medicines and food. They informed the population about the “green” corridors. They accompanied the evacuation of the wounded. From February 24 to May 1, 2022, the call centre processed about 10,000 calls from citizens! One of its operators tells us about the centre’s work: economist Tetiana Lipinska. Tetiana is an IDP from Donbas. So for her, the war began even earlier, in 2014. The material uses photos and videos by Iryna Levchenko, editor of the Buchanski Novyny newspaper, and Tetiana Lipinska.