Stories that you confided to us

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Stories that you confided to us

Privacy Policy


Revised on 17 September 2020 (commencement date).


The confidentiality of your information is of great importance to the Rinat Akhmetov Foundation charitable organization (hereinafter referred to as "the Rinat Akhmetov Foundation"). We aim at respecting confidential information that you convey to us or that we receive from other organizations, as well as keeping it safe.

This Confidentiality Policy regulates the manner and purpose we process (including collecting, using, disclosing, conveying and storing) confidential information (including personal data), as well as your rights and opportunities regarding the ways to process your confidential information (including through our website ) і її використання.

The Confidentiality Policy shall apply to the following information:

  • - which you provide to the Rinat Akhmetov Foundation for posting on the website "VOICES OF CIVILIANS, THE RINAT AKHMETOV FOUNDATION'S MUSEUM" (hereinafter referred to as "Website");
  • - which is based on data collected by the Rinat Akhmetov Foundation to be posted on the Website;
  • - received in the result of your using the website.

The purpose of this Confidentiality Policy is to protect the rights and legitimate interests of the Rinat Akhmetov Foundation, as well as users' rights when using confidential information posted on the Website.


Personal data processing means any action (operation) or a set of actions (operations), such as: collection, recording, organization, structuring, registration, accumulation, storage, adaptation, modification, loading, viewing, renewal, use, disclosure, distribution or other type of access, implementation, transfer, provision of access, comparison or combination, reduction, anonymization (depersonalization), deletion or destruction of personal data using automation tools or without the use of such tools. Personal data relating to the exercise of official or official powers by a person holding a position related to the performance of functions of the state or local self-government bodies shall not be deemed as personal data.

Personal data means any information concerning the personal data entity.

Identified individual means a person who may be identified directly or indirectly, in particular by reference to an identifier such as: full name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

Personal data entity's consent means is a voluntary, specific, informed and unambiguous expression when a personal data entity consents to have his/her personal data processed by means of a statement submission or affirmative action in accordance with the stated purpose of its processing.

The personal data entity means an identified or identifiable physical entity whose personal information is being processed


The Rinat Akhmetov Foundation regards the protection of confidential information very seriously, as well as the protection of specific personal data. Therefore, we use this statement to inform your personal data is to be processed. Overall, your personal data is protected under legal regulatory provisions.

Scroll down for more information on the data that is collected about you and how it is used.

Types of information that the Rinat Akhmetov Foundation may collect from or about you:

Name and contact information

Information (including your name, email address, mailing address, telephone number, and similar contact information) that you provide when you create a user profile, post your history on the Website, register for an event, order a callback, or contact us for support or information, etc.

Login and authentication details

Username, email address, date of birth, passwords — when you use an email address to log in.

If you register or access the Website with your account through a single sign-on system based on third-party services that run the user authentication mechanism and transmit your social media data (for example, Google or Facebook), we reserve the right to collect any information or other information necessary for registration or login that you have given consent to transfer to the social media platform provider, for example: your name and email address.

Data about the Website, servers, and browsers

Information is received automatically when you communicate with us, visit our Website, and access our servers through a browser, application, or other computer platform. This information includes information about your visits, including the pages you have viewed, the links you click on, and other activities related to our website and services. We also collect certain standard information that your browser transmits to the Website you visit, such as: IP address, browser type, language, login time, and the addresses of the websites you were taken from. When you receive newsletters or advertising emails from the Rinat Akhmetov Foundation, we may use web beacons, links, customisable or similar technologies to determine that the email was opened and the links you click on. We may send you more relevant emails or other information in years to come.


To ensure that our databases remain accurate and up-to-date, we may combine the data you provide with information from open sources and trusted companies. For example, we may use the services of other companies to verify your contact information and determine your geographical location based on your IP address, which will allow us to send you more relevant information and offers.


When you contact us with a request for certain information, we may save your request and your contact information.

Location information

We collect information about your location when you enable location-based services or features, such as location based on your IP address or data.

Social media pages

Facebook, Instagram, etc. — we have pages in many social networks. We collect information about your visits to our social media pages.

When you visit these pages, your browser establishes a direct connection to their servers. Please note the fact that we have no influence on the terms of using social networks and the services they offer, as well as on the collection of data and their further use. In return, we shall take care of your data. However, we are not responsible for the behavior of social network operators or third parties.

Please read the Confidentiality Policy and Information Using Instructions on any social network you use.

Other information

Any other information that we receive through the methods specified in this Confidentiality Policy.


The Rinat Akhmetov Foundation processes confidential information (including personal information we receive from you) in order to carry out our activities and ensure the legitimate interests of the Rinat Akhmetov Foundation and the entities whose personal data is processed, including the following:

Coverage, improvement and personalization of performance results

  • - Query execution.
  • - Providing you with access to the services of the website and applications of the Rinat Akhmetov Foundation that you have registered for, as well as any other products or information that you have requested.
  • - Providing support and service to users of the website and other resources of the Rinat Akhmetov Foundation.
  • - Conducting research and analysis aimed at improving our products and technologies.
  • - Getting a better understanding of how our Website and the applications are used so that we can improve them.
  • - Identify problems that might appear with our Website and the applications.


- Sending you messages (including welcome emails, reminders to perform certain actions, technical information about resources and products, expiration reminders, and security announcements), and other information.


  • - Customization of the website, application, or other information of the Rinat Akhmetov Foundation in accordance with your interests and preferences.
  • - Sending information about the Rinat Akhmetov Foundation, releasing new applications, products, holding events, etc.
  • - Conducting sociological and other research on our beneficiaries, website visitors, and other individuals, their interests, and the effectiveness of the Rinat Akhmetov Foundation.

Personal experience customization on our Website

We may use the confidential information we collect about you to provide you with a personalized experience on our website, such as providing you with content that may interest you and making it easier to navigate our website.

Telephone, chats, and other interactions monitoring or recording.

Some interaction options may require you to call us or we will call you. They can also include online chats.

Use of information in social networks

The Rinat Akhmetov Foundation can provide tools for social networks on its Website. Therefore, you can share information online and collaborate with participants who have registered to use the tools. These include forums, wikis, blogs, and other social networks. When registering to use these tools, you will be required to provide certain confidential information. Registration information that is not automatically shared with other members as part of your profile will be protected in accordance with this Confidentiality Policy. You should be aware that the content you post on such social media platforms may be available to the public.

Improving user experience

The information you provide to us helps us respond more effectively to your customer service requests and support needs.

Improving our Website

We may use your feedback to improve our products, as well as to manage/administer our Website, ensure its security and protection, and ensure that content is presented in the most effective way for you and your device.

Personalising user experience

We may use the information in aggregate to understand how individuals use the products and resources we provide and to offer a personalized approach.

Other legitimate goals

  • - Providing you with information about our work, events, activities and/or products that we believe may be of interest to you (for example, about products that you have previously used, or about the activities of the Rinat Akhmetov Foundation). If we do this by email, SMS, or phone, we will not do so without your consent (unless permitted by applicable law).
  • - Invitation to participate in surveys about our events, products and other issues related to the activities of the Rinat Akhmetov Foundation.
  • - Formation and support of our online environment.
  • - Security of our networks and online environment.
  • - Investigation or prevention of actual or alleged crimes, or damage to the Rinat Akhmetov Foundation or other persons.
  • - Fulfilling binding legal obligations (in accordance with the law or in connection with a request from law enforcement agencies or other public authorities, or local authorities, including their officials).
  • - Registering, administering and personalising online accounts.
  • - Launching promotion, contest, survey or other features on our Website.
  • - Answering your questions/queries and general communications (for example, by email).
  • - Managing relationships with our partners and contractors.
  • - Reporting on the impact and effectiveness of our activities.
  • - Auditing and/or administering our accounts.
  • - Preventing fraud or misuse of the resources and products of our Website.


Pursuant to the general rule, we do not sell, exchange or otherwise disclose confidential information to any third parties. However, we may disclose your personal information with selected third parties for the purposes set forth in this Confidentiality Policy (including the following objectives: (1) compliance with laws or the execution of judicial decisions, which gained legal force; (2) the protection of the rights of Rinat Akhmetov's Foundation (including the fulfilment of its obligations under such deeds) or third parties (including but not limited to): (a) our partners and counterparties (to perform transactions that we enter into with them), for example, suppliers of it services (such as hosts web sites); (b) insurance underwriters; (c) professional service providers (such as accountants and lawyers); (d) persons who assist us to conduct research (including sociological) to monitor the effectiveness of our activities and other issues; (e) news media and social networks (including Facebook, Instagram); (f) public authorities (such as tax, customs, etc.) or local authorities; (g) analysts and search engine providers); (3) protect the personal safety of the beneficiaries of the Fund of Rinat Akhmetov or members of society in an emergency).


The website of the Rinat Akhmetov Foundation may contain links to other websites.

Links to external websites have been compiled to the best of our knowledge and belief. We have carefully studied the content of these links and the reliability of those who provide these links. However, since the content of Internet pages is dynamic and constantly subject to change, we cannot constantly monitor the content of each link.

If you visit another website, the data protection rules of the respective website operator shall apply. This rule also applies if our website contains links to third-party websites. In such cases, the Rinat Akhmetov Foundation is not responsible for the rules and practices of privacy protection or the content of these external websites, as well as for the data protection rules of these websites. Please read the policies of the respective websites.


The Rinat Akhmetov Foundation is committed to ensuring the security of the information we collect from and about you. We have appropriate and proportionate physical, administrative, and technical security measures in place to help us protect confidential information, such as from unauthorized access, use, and disclosure. Particularly:

  • - We use a variety of security technologies and procedures to protect this information from unauthorized access, use, or disclosure (for example, we store the information you provide on restricted computer systems located in controlled facilities).
  • - When we transmit confidential information over the Internet, we protect it using encryption methods such as HTTPS and TLS.
  • - Confidential information is only available to specially trained personnel and is stored on secure servers with features that prevent unauthorized access.
  • - We also require that our partners and contractors protect such information from unauthorized access, use, and disclosure.

Please note that:

  • ✓ If the password you provided on the Website is used to protect your bank accounts and other information on other resources, you shall be liable for its non-disclosure. Please do not disclose this information to anyone.
  • ✓ If you are using a computer with someone else, always log out of your account on the Website to protect access to your information from the following users.
  • ✓ No transmission of confidential information over the Internet can be 100% reliable (however, as soon as we receive confidential information, we shall use strict procedures and security features to try to prevent unauthorized access).

In general, if this is not required in connection with the purposes for which it was collected and/or used, we delete confidential information (including your personal data) from our records after the period specified in the relevant consent to the processing of personal data.

If you have any questions regarding the deletion of confidential information (including your personal data), please contact us:


The Rinat Akhmetov Foundation undertakes every effort to respect the rights of any person when carrying out its activities.

Namely, you are entitled to have:

  • - Access rights: you can write to us to ask for confirmation of what confidential information we hold and request a copy of this confidential information. If we have verified that you have the right to view the requested confidential information and we have successfully verified your identity, we will provide you with your confidential information subject to any applicable exceptions.
  • - Delete permission: we will remove your confidential information from our records upon your request, if necessary.
  • - Correction rights: if you believe that our records of your confidential information are inaccurate, you have the right to request that these records be updated. You can also ask us to check the confidential information we hold about you if you are not sure if it is accurate or up-to-date.
  • - Processing restriction rights: you have the right to ask us to restrict the use of your confidential information if there is a dispute about its accuracy or our right to use it.
  • - Objection rights: you have the right to object to the processing of your confidential information if you believe that we are not processing it legally.

If you need to exercise your rights related to the operation of our Website, or if you believe that any of your rights have been violated in connection with the operation of our Website, please contact us:

Options to choose from regarding the emails you receive from us

You can opt out of the Rinat Akhmetov Foundation's emails that are intended to inform you about our activities and products by following the specific instructions you received in the email. You also have the option to pre-select the messages you will receive. However, we may periodically send you emails informing you of administrative and technical issues related to the products and services you use.

Use of cookie files

The Rinat Akhmetov Foundation makes use of cookie files and similar technologies on our Website, in our services, applications and other tools for the purposes described in this Privacy Policy.

described in this Privacy Policy. Cookies are small text files that are placed on your device by websites that you visit and stored by your browser. They do not harm your device and do not contain viruses. Our Website uses various types of cookie files. Most of the cookie files used by our Website are so- called "session cookies". They are automatically deleted after you leave the page or close the browser.

Other cookie files remain in your device's memory until you delete them. These cookies make it possible to recognize your device the next time you visit our Website. According to the law, we may store cookies on your device if they are necessary for the operation of the Website. By staying on our Website, you agree to the use of all types of cookie files used by the Website.

The information we collect through cookies helps us to better understand our Visitors. Using information about your previous visits to our Website we will be able to improve subsequent visits by adapting our content to your requirements.

In some cases, cookies are used by plug-in modules from external content providers. However, most cookie files can be controlled in your browser settings (viewing individual cookie files, blocking individual or all files, etc.).

You can set your browser to inform you about the use of cookie files, so that in each particular case you can accept or reject cookie files.

You can also set your browser to automatically accept cookies under certain conditions or to reject them permanently, or to automatically delete cookie files when you close the browser. Viewing the online content of our Website is also possible in case cookie files are disabled in the browser's system settings.

However, if you choose to disable cookies, this may limit the functionality of the Website. For this reason, we do not recommend disabling cookies when using our Website.


Our Website is a global website with processes, structure and technical systems aimed at an international audience as well. Therefore, we may transfer confidential information about you to different countries around the world.

Our internal practices are designed to ensure a globally consistent level of protection of confidential information around the world. This means that even in countries whose laws provide for less protection of your information, the Rinat Akhmetov Foundation will process your information in the manner described in this Confidentiality Policy.


Substantially, the provisions of this Confidentiality Policy apply equally to all individuals, regardless of their nationality or place of residence. At the same time, the provisions of the General Data Protection Regulation (hereinafter referred to as "GDPR") that we implement may establish additional rules for the use of confidential information of the European Union citizens.

To read the GDPR provisions, please click on the following link:


Collecting and using information about children

We collect confidential information about children with the knowledge of their parents/guardians. To grant this consent, please download this file..

Furthermore, we strongly recommend that you explain to your children the dangers of communicating with strangers and disclosing confidential information on the Internet, as well as the importance of using the Internet safely.

Anonymization (depersonalization) of personal data

The Rinat Akhmetov Foundation may anonymize (depersonalize) personal data provided in accordance with this privacy policy in order to create anonymous data sets that will be used to improve the activities of the Rinat Akhmetov Foundation and the operation of the Website.

Alterations in this Confidentiality Policy

The Rinat Akhmetov Foundation reserves the right to adapt this Confidentiality Policy in accordance with engineering development and changes in the legal framework. We will also update this Confidentiality Policy considering user feedback and changes in our activities and practices. These changes to this Confidentiality Policy will take effect as soon as they are published on the website. When we make changes, we publish the "last updated" date at the beginning of this Confidentiality Policy so that you know when these changes were made. We recommend that you review this Confidentiality Policy before using the website. If you continue to use the Website after the publication of the amended Confidentiality Policy, this means that you agree to comply with the Confidentiality Policy, taking into account all changes made.

Contact information

The Rinat Akhmetov Foundation welcomes your comments regarding this Confidentiality Policy. If you have any questions about this Confidentiality Policy or if you believe that we have violated your rights, please contact us: